Clarive Research is committed to processing and delivering your order with care. Here is what you need to know before and after placing your order.
1. Order Processing & Delivery
Orders are shipped within 48 hours of purchase and typically arrive within 2 to 5 days. A confirmation email containing your tracking information will be sent once your order has shipped.
2. Tracking
Once your order leaves our facility, you will receive an automated email with a carrier tracking number. Use this number directly on the carrier’s website to follow your shipment in real time. If you have not received tracking information within 3 days of placing your order, contact us at support@clariveresearch.com.
3. Damaged or Lost Packages
If your order arrives visibly damaged or has not been delivered within a reasonable window past the estimated date, contact support@clariveresearch.com within 48 hours of the expected delivery date. Include your order number and, where applicable, photographs of the damaged packaging. We will work with the carrier to investigate and determine next steps.
4. P.O. Boxes & Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO addresses via USPS. Please note that expedited shipping options may not be available for these addresses, and delivery times may vary.
5. Contact
For any shipping-related questions, reach out to support@clariveresearch.com. Include your order number for the fastest response.