Clarive Research operates in a specialized segment of the research supply industry. The compounds we provide are intended exclusively for controlled laboratory environments, and this has direct implications for how we handle post-purchase requests.
1. Final Sale Policy
All purchases made through clariveresearch.com are final. The biochemical nature of our products — lyophilized peptides and research-grade compounds — makes them unsuitable for resale or reintegration into our inventory once they leave our facility. We do not offer refunds, exchanges, or returns as a standard course of action.
2. Compromised or Incorrect Shipments
We hold ourselves accountable when the error originates on our end. If a product arrives in a visibly compromised condition or does not match what you ordered, reach out to support@clariveresearch.com within 48 hours of confirmed delivery. Your message should include your order number, photographs of the product as received, and photographs of the packaging and label.
We will assess the situation and determine an appropriate resolution, which may take the form of a replacement shipment or store credit. Cash refunds are reserved for situations where neither of these options is viable.
3. Carrier Responsibility Post-Delivery
Our responsibility ends when the carrier confirms delivery. Packages reported missing after a confirmed delivery scan, stolen from a delivery location, or undeliverable due to an address error entered at checkout fall outside our liability. We recommend filing a claim directly with the carrier in these cases.
4. No Exceptions for Research Materials
The integrity of research-grade compounds depends on unbroken handling chains. For this reason, we cannot accept returns of any product — opened or sealed — regardless of the circumstances. This applies to all peptides, chemicals, and related materials without exception.
5. Your Acceptance of These Terms
Completing a purchase on clariveresearch.com constitutes your agreement to this policy. If you have questions before placing an order, contact us at support@clariveresearch.com.