Typically responds within 24 hours
How can we help?
Our research support team is here to assist with orders, product questions, reconstitution guidance, COA requests, and institutional purchasing.
Send a message
Fields marked * are required. We will reply to the email you provide.
What to include in your message
Order number
For order inquiries, include your order number for faster assistance.
Product details
Specify which peptide you are asking about — and the lot number, if relevant.
A clear question
Be specific about what you need help with so we can give the best answer.
Phone
+1 (XXX) XXX-XXXX · Mon–Fri, 9am–5pm ET
Address
1200 Research Park Drive, Suite 400, Cambridge, MA 02139, USA
Support FAQ
Quick answers to common questions
Our research support team typically responds within 24 hours on business days (Monday to Friday). Detailed technical or documentation requests may occasionally take a little longer.
A tracking number is emailed when your order ships. If you cannot find it, email us with your order number and we will resend the details.
Contact us within 7 days of delivery with your order number and a photo of the issue. Damaged or incorrect shipments are replaced at no cost.
We can share general reconstitution and storage references for research use. For protocol-specific guidance, consult your laboratory standard procedures.
Yes — we support purchase orders and volume pricing for universities, laboratories, and institutions. Choose Bulk / institutional purchasing in the form above and include your requirements.
Certificates of Analysis are published on our Lab Reports page, matched by lot number. For a specific lot certificate, request it through the form and we will send it directly.