Clarive Research (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described here.
1. Information We Collect
Information you provide: full name, billing and shipping address, email address, phone number, payment information (processed securely by third-party processors), and order history. We do not store full payment card numbers on our servers.
Information collected automatically: IP address, browser type, device and operating system information, referral source, pages viewed, time spent on pages, and shopping cart behavior. This is collected through cookies, server logs, and Google Analytics.
2. WooCommerce Data
Our website runs on WooCommerce, which collects and stores order information, cart data, account login details, and purchase history in order to process transactions, deliver products, maintain records, and comply with tax and accounting obligations. Payment processing is handled by secure third-party gateways; Clarive Research does not directly store full payment credentials.
3. How We Use Your Information
To process and fulfill orders, provide customer service, send order confirmations and shipping updates, improve website functionality, prevent fraud, comply with legal obligations, and send marketing communications where you have consented. We do not sell your personal information.
4. Email Marketing
If you subscribe to our list or place an order, we may send order-related emails, product updates, and promotions. You can unsubscribe at any time using the link in any email. We comply with the CAN-SPAM Act.
5. Cookies & Tracking
We use cookies and Google Analytics for cart functionality, login sessions, and website analytics. Google Analytics collects data about your browsing behavior to help us understand site usage. You can disable cookies in your browser settings, though this may affect site functionality.
6. Sharing of Information
We may share information with payment processors, shipping carriers, email marketing providers, analytics providers (Google), and legal authorities when required by law. We do not sell, rent, or trade personal information.
7. Data Retention
We retain personal data only as long as necessary for order fulfillment, tax compliance, legal obligations, and fraud prevention. After that, data may be securely deleted or anonymized.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (CCPA/CPRA)
Depending on your jurisdiction, you may have the right to access your personal information, correct inaccuracies, request deletion, and opt out of marketing. California residents may request disclosure of the categories of information collected under CCPA/CPRA. To exercise these rights, contact support@clariveresearch.com.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact
For any privacy-related questions, contact us at support@clariveresearch.com.